Addressing Citizen Requests for Traffic Safety Concerns

Summary:

A guide for city and county agencies provides clear, recommended procedures for responding to citizen requests for traffic safety measures. Practices for effectively communicating with citizens are described along with methods for evaluating their request, taking appropriate action and maintaining an open dialogue with citizens. The guide reviews various traffic safety devices and their appropriate uses, methods for uniformly recording concerns, sample templates to use when responding to citizen requests and other resources for agency personnel.

Final Deliverables:

• Addressing Citizen Requests for Traffic Safety Concerns (Report #2017RIC05)
• Technical Summary (Research Summary)

Related Materials:

• Tracking form for citizen requests  (Other)

Related Research:

Project Personnel:

Principal Investigator:  Renae Kuehl

Co-Principal Investigator:  Michael Marti

Technical Liaison:  Steven Bot

Project Coordinator:  Mitchell Bartelt

Panel Members: 
Andrew Witter - Sherburne County
Bruce Holdhusen - Project Management and Technical Support
Chris Iverson - SRF Consulting Group, Inc.
Lon Aune - Marshall County Highway Dept
Mark Ray - City of Burnsville
Mark Vizecky - State Aid for Local Transp
Randy Newton - City of St. Paul
Steve Lillehaug - City of Shakopee Engineering Division
Tim Plath - City of Eagan - Engineer