Addressing Citizen Requests for Traffic Safety Concerns

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Status:  Complete
Report Date:  12/15/2017


A guide for city and county agencies provides clear, recommended procedures for responding to citizen requests for traffic safety measures. Practices for effectively communicating with citizens are described along with methods for evaluating their request, taking appropriate action and maintaining an open dialogue with citizens. The guide reviews various traffic safety devices and their appropriate uses, methods for uniformly recording concerns, sample templates to use when responding to citizen requests and other resources for agency personnel.

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