TRS: Internal Communication Practices of State Transportation Agencies

Status:  Complete
Report Date:  07/10/2017


State Departments of Transportation (DOTs) have many mechanisms to communicate externally to stakeholders and the traveling public. In addition, agencies may also wish to provide news and employee-specific information via internal communication mechanisms. The Minnesota DOT (MnDOT) Office of Communications was interested in learning about internal communication practices of state DOTs around the country to help inform MnDOT's employee communication efforts. This Transportation Research Synthesis (TRS) project surveyed representatives from 52 transportation-related agencies about their internal communications practices. Twenty-five (25) states provided input to help document the current practices state DOTs are using to manage internal employee communications. The survey gathered information about practices such as whether internal communication is centralized, the existence and format of an employee newsletter, other forms of communication used with internal audiences, what content is gathered, successes, and lessons learned.

Final Deliverables:

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